rebootXP Leadership

rebootxp Leadership

We prioritize inspiration and empowerment at reboot! Guiding, inspiring and motivating our teams to reach their full potential helps foster a positive and productive work environment.

Syed u Sadaat, Founder and Chief Executive Officer of rebootXP, leading global growth and innovation

Syed u Sadaat

Founder & Chief Executive Officer

Syed emerges as a luminary figure in the corporate realm, radiating charisma and embodying the essence of a high-performing business leader. His prowess in sculpting high-visibility brands and steering market triumphs across a spectrum ranging from small-scale enterprises to Fortune 500 giants. With a sterling career spanning over 24 years, Syed has traversed the global landscape of Technology and Technology-Enabled Services, leaving an indelible mark of achievement.

 

Biography
Mayur Mathur - rebootXP

Mayur Mathur

 Head Customer Success – India

With a formidable 20-year track record as a leader in service delivery operations, Mayur epitomizes a fervent commitment to catalyzing transformative growth and instigating innovation within dynamic corporate landscapes such as MphasiS, Aegis, & ISON Xperiences. His career narrative is punctuated by an unwavering dedication to excellence, underscored by a remarkable proficiency in conceptualizing and executing operational strategies that propel enterprises towards unparalleled success.

Biography

Sonal Jaitley

Chief Delivery Officer

Sonal Jaitley is a seasoned business leader with over 27 years of diverse experience spanning customer service management, operations strategy, training & quality, retail operations, system automation, and large-scale outsourcing. Her professional journey reflects a consistent track record of driving operational excellence, building high-performance teams, and delivering measurable business impact across industries.

Biography
Vivek Sharma, Head of Customer Success USA at rebootXP, leading global service delivery and customer success

Vivek Sharma

Head Customer Success- USA

Vivek is an exceptional business leader, renowned for his remarkable contributions to the global marketplace. With a distinguished career spanning 20 years of service, he has solidified his reputation as a service delivery champion and a driving force behind business success.

Biography
Harish Sharma, Head of Business Solutions and Sales at rebootXP, driving strategic growth and client partnerships

Harish Sharma

Head of Business Solutions & Sales

Harish embodies an unrivaled mastery in crafting solutions, leading sales endeavors, fostering client relationships, guaranteeing flawless delivery, providing insightful consultancy, and forging strategic alliances.
Previously as the illustrious Director of Presales at IGT Solutions, his authority reigned supreme over the Travel, Tourism & Hospitality domains across the Americas, APAC & IMEA regions. 

Biography
Aftaab Sharma, Head of Compliance Assurance at rebootXP, ensuring governance, risk management, and compliance excellence

Aftaab Sharma

Head – Compliance Assurance 

Aftaab Sharma is a visionary leader at reboot XP, driving excellence in Revenue Assurance and Compliance Assurance. With a proven track record of championing best practices, Aftaab has transformed operational landscapes through innovative process improvements that deliver maximum efficiency and effectiveness.

Biography
Gourab Gupta, Head of Talent Transformation and Quality Assurance at rebootXP, leading training and quality excellence

Gourab Gupta

Head – Talent Transformation & Quality Assurance 

Gourab Gupta, with over 17 years of diverse experience, is a seasoned leader in training and quality management. His expertise in business development, customer service, strategic planning, and technology management has driven operational excellence across various industries.

Biography
Himanshu Chhabra, Strategic Leader for Growth and Partnerships at rebootXP, driving business expansion and alliances

Himanshu Chhabra

Strategic Leader – Growth & Partnerships

Himanshu has been at the forefront of business growth and client advocacy across some of the industry’s most dynamic organizations, including EbixCash, Protalk Solutions, EOS Globe, Magus, and Convergys. At every step, he has transformed client relationships into long-term partnerships and driven strategies that delivered measurable growth.

Biography
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At the helm of Global Customer Experience Business Operations, Syed’s leadership prowess shines brightly, navigating diverse geographies of Africa, South East Asia & India with finesse and acumen. From pioneering new ventures to orchestrating transformative turnarounds, his strategic foresight has propelled businesses through every phase of the lifecycle, garnering admiration across industries.

With distinguished roles at prestigious organizations like, Country Head India & Global Business Transformation Head covering 18 different Countries in iSON Xperiences, CX Head for South East Asia in Bharti Airtel & Service Delivery Head in MphasiS & Chief Business Officer underscores his unwavering commitment to driving organizational excellence.

As the visionary CEO of reboot XP, Syed envisions a future where the organization emerges as a global titan in customer experience services.

Fuelled by a diverse talent pool and powered by a relentless pursuit of innovation and cutting-edge technology, reboot XP stands poised to redefine industry standards under his astute leadership.

Syed’s academic journey, culminating in an MBA with a specialization in Operational Management, is a testament to his dedication to excellence and perpetual professional growth.

Mayur’s acumen lies in his adeptness at assembling and guiding high-caliber teams. His firm belief in the potency of mentorship, training, and empowerment serves as the linchpin for unlocking the latent talents of individuals, thereby fostering both professional advancement and organizational triumph. Through fostering a culture of collaboration and perpetual refinement, he has consistently cultivated teams that consistently surpass expectations and deliver extraordinary outcomes. 

In his capacity as a Business Leader at reboot XP, Mayur assumes the mantle of being the driving force behind business management dynamics, championing a client-centric ethos while ensuring the sustained satisfaction and fulfillment of employees.

Sonal Jaitley is a seasoned business leader with over 27 years of diverse experience spanning customer service management, operations strategy, training & quality, retail operations, system automation, and large-scale outsourcing. Her professional journey reflects a consistent track record of driving operational excellence, building high-performance teams, and delivering measurable business impact across industries.

A woman of strong values, Sonal leads with respect, integrity, and a deep sense of pace, which consistently reflects in her approach to work and leadership.

She began her career in banking with Citicorp, where she played a key role in managing Citigold and NRI accounts while establishing foundational SOPs for the division. She then went on to spend over a decade with Vodafone, leading customer service operations across metro and state functions. During her tenure, she successfully managed end-to-end customer experience across contact centers, retail, retention, training, quality, and collections, while consistently delivering industry-leading NPS and CSAT scores.

Sonal has been recognized for multiple national-level achievements, including Best Circle Pan India in Quality, Best Back Office Operations, and Best Training Function. She has also led several large-scale transformations, including the successful launch of initiatives such as Global CXX and VIN Rajasthan, and played a pivotal role in fostering inclusive workplace practices as the lead for the Vodafone Inclusivity Network.

In the BPO and outsourcing space, Sonal has held leadership roles with reputed organizations, managing training and quality functions for over 15,000 employees across multiple domains including telecom, BFSI, insurance, e-commerce, and DTH. She brings deep expertise in designing and implementing learning strategies, establishing governance models, driving service excellence initiatives, and leveraging automation to enhance operational efficiency.

Prior to joining rebootXP, she served in senior leadership roles at IGT Solutions, iSON, Concentrix, and Vertex Customer Management, where she led large teams, drove KPI performance, and delivered transformative outcomes in training, quality, and customer experience.

At rebootXP, Sonal plays a pivotal leadership role in shaping organizational strategy and driving operational excellence. She oversees key business functions, strengthens service delivery at scale, and champions a culture of continuous learning, performance excellence, and sustainable growth.

He has held pivotal roles at Galactic Client Services and Fusions Global Services, where his leadership and strategic acumen propelled the companies to new heights of achievement. His unparalleled expertise in running international operations is underscored by a track record of unparalleled success and innovation.

A graduate of the prestigious University of Liverpool with an MBA, Vivek brings a wealth of knowledge and experience to his role at reboot XP. His visionary leadership and unwavering commitment to excellence make him an asset to our team.

At rebootXP, we are privileged to have him on board, and we are eager to harness his international experience to drive further growth and success for our organization. With his leadership, we are confident in our ability to chart new territories and redefine the standards of excellence in the global business landscape.

Harish embodies an unrivaled mastery in crafting solutions, leading sales endeavors, fostering client relationships, guaranteeing flawless delivery, providing insightful consultancy, and forging strategic alliances.


Previously as the illustrious Director of Presales at IGT Solutions, his authority reigned supreme over the Travel, Tourism & Hospitality domains across the Americas, APAC & IMEA regions. Remarkably, he leveraged his strategic brilliance to fortify the TTH – Europe sector and deftly maneuver through the intricate intricacies of non-TTH verticals (S&L, Ecom & FGT) with unparalleled finesse.

As a Head of Business Solutions and Head of Presales at reboot XP,Harish spearheads the charge towards unparalleled innovation and client-centric excellence, groundbreaking solutions, seamless integrations, and a relentless pursuit of excellence. Harish’s arrival heralds a new era of unprecedented growth and success for reboot XP

Aftaab Sharma is a visionary leader at reboot XP, driving excellence in Revenue Assurance and Compliance Assurance. With a proven track record of championing best practices, Aftaab has transformed operational landscapes through innovative process improvements that deliver maximum efficiency and effectiveness.

With extensive expertise in business continuity planning, transformation, and process reengineering, Aftaab has been instrumental in introducing cutting-edge solutions that not only optimize productivity but also elevate service standards to unparalleled heights. His commitment to excellence ensures that reboot XP consistently meets and exceeds client expectations.

Aftaab’s impressive career spans notable organizations such as TechMahindra, EXL, HCL, Hyper Quality, and ShipBob. In each of these roles, he has leveraged his deep industry knowledge to implement strategic initiatives that drive growth and resilience.

At reboot XP, Aftaab Sharma continues to lead the charge in redefining operational standards, setting the benchmark for success in revenue and compliance assurance.

Gourab Gupta, with over 17 years of diverse experience, is a seasoned leader in training and quality management. His expertise in business development, customer service, strategic planning, and technology management has driven operational excellence across various industries.

Throughout his career, Gourab has demonstrated his ability to drive growth, foster innovation, and improve performance through comprehensive training programs and quality frameworks. At Digicon Technologies, HGS, and Bharti Airtel, he led impactful initiatives that enhanced team efficiency, customer satisfaction, and business outcomes.

Gourab’s unique ability to blend strategic vision with practical execution ensures seamless collaboration and exceptional results. At rebootXP, he will be instrumental in refining and advancing our training and quality processes, empowering our teams, and ensuring we deliver outstanding experiences for our clients and partners.

With a career spanning over two decades, Himanshu has been at the forefront of business growth and client advocacy across some of the industry’s most dynamic organizations, including EbixCash, Protalk Solutions, EOS Globe, Magus, and Convergys. At every step, he has transformed client relationships into long-term partnerships and driven strategies that delivered measurable growth.

At rebootXP, he channels this rich experience into unlocking new markets, expanding client portfolios, and championing programs that enhance retention and loyalty. Known for his consultative approach and data-driven foresight, Himanshu has consistently secured high-value contracts, scaled operations, and built frameworks that put clients at the center of every decision.

His leadership is defined by the ability to build high-performing teams, align business strategies with client ambitions, and foster collaboration across functions. Himanshu’s journey reflects rebootXP’s ethos – making every interaction exceptional while driving sustainable growth for clients and the organization alike.